The Japanese are often said to be well regarded for their etiquette and social graces. But if this is especially true for those working in Japan’s service industry, the same cannot always be said of their customers. Shoppers are famously referred to as “gods” by the firms that serve them, but some are seemingly taking … Read more
Opinions expressed by Entrepreneur contributors are their own. Maintaining a high standard of customer service while expanding can be a daunting task for local businesses. Tony Gemignani, owner of Tony’s Pizza Napoletana in San Francisco, experienced his fair share of challenges when creating a restaurant he believed in despite the naysayers. “Tony’s is unique,” Gemignani … Read more
Parking is rarely easy in Denver, but it’s causing a larger problem for business owners and their customers along Denver’s West 29th Avenue, where CôNu’s Corner Cafe & Bánh Mì Sandwiches owns a parking lot that is the focal point of neighborhood drama. The tension exploded earlier this month when a bicyclist was videotaped cursing … Read more
The owners of a Lakewood fried chicken joint consider themselves optimists. Every time they’ve found their storefront window shattered by a rock, they’ve named the projectile, put it on display and got back to business. “I guess it’s just like an ongoing joke,” said Ivy Pham, co-owner of Kickin Chicken. “Now, we have three rocks, … Read more
A couple recently tested the limits of Costco’s return policy by bringing back their five-year-old mattress that they claimed was “uncomfortable.” The husband and wife documented the return on TikTok, and at first they weren’t sure if Costco would take the item back. “Desperate times comes for desperate measures,” the wife, who posts under the … Read more
Opinions expressed by Entrepreneur contributors are their own. The future of customer experience (CX) is all about growth. We recently asked our clients and wider contacts what they considered to be the most important factor in their CX programs and what they saw as the No. 1 challenge or thing that keeps them up at … Read more
Many of us frequently dial customer representatives for support, but have we ever considered what happens on the other end of the line? The types of people customer service agents deal with can be pretty surprising. A recent viral TikTok clip highlighted this, featuring an American remote customer service representative handling an irate caller demanding … Read more
Opinions expressed by Entrepreneur contributors are their own. When was the last time you entered an establishment, looked around, and thought, “This place is a real mom-and-pop shop!” Historically, “mom-and-pop stores” were just that: small stores run by someone’s parents as a business that brought in just enough to raise their kids. Looking back a … Read more
Willow Roberts / Digital Trends About a month ago, Gamers Nexus outed Asus for some pretty egregious problems with its customer service, and now the company is promising a bunch of fixes and improvements to its warranty system. First on the list is a promise to reprocess prior Return Merchandise Authorizations (RMAs) with results that … Read more
Opinions expressed by Entrepreneur contributors are their own. Recently, while traveling abroad for work, I made an Amazon purchase of something I was unable to find in local shops. However, this purchase was running late, despite my paying extra for it to arrive on time. By the time it was ready to be delivered, I … Read more
