Opinions expressed by Entrepreneur contributors are their own. Recently, while traveling abroad for work, I made an Amazon purchase of something I was unable to find in local shops. However, this purchase was running late, despite my paying extra for it to arrive on time. By the time it was ready to be delivered, I … Read more
Target will limit self-checkout to 10 items, claiming the move will improve the customer experience and speed up the process. The Minneapolis-based retailer joins dozens of other retail chains, including rival Walmart, that have limited or removed self-checkout kiosks amid complaints about clunky technology and concerns about rising theft. The change will go into effect … Read more
International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned to DPD’s customer-service chatbot in a bid to track down a missing package. After making little progress with the chatbot, he decided to have some fun by asking … Read more
Opinions expressed by Entrepreneur contributors are their own. Salt & Straw, a West Coast ice cream hub, has scooped up delicious and unique flavors in Portland since 2011 and is now celebrating its expansion to the East Coast, namely Miami. As owner Kim Malick explained, integrating into Miami culture was about relying on established local … Read more
Opinions expressed by Entrepreneur contributors are their own. Nearly every day, I’ll field a request at my customer service consulting and training practice from a business that “wants to become the Ritz-Carlton of their own industry.” They’re looking to be transformed into: The Ritz-Carlton of law firms The Ritz-Carlton of retail banking The Ritz-Carlton of … Read more
