Customer Experience

Bengaluru: Namma Yatri Partners With Kapture CX To Transform Ride-Hailing Experience

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Bengaluru: Namma Yatri Partners With Kapture CX To Transform Ride-Hailing Experience

Last Updated:October 29, 2024, 14:25 IST Kapture CX has revolutionized how Namma Yatri handles customer interactions, providing real-time insights and higher resolution rates. With its rapid growth, the app is continuously strategizing to expand operations while efficiently managing customer queries. Namma Yatri, a groundbreaking mobility app based in Bengaluru, is changing the way people travel. … Read more

customer service index: Kia, Audi lead FADA’s overall Customer Service Index in mass and luxury segments

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customer service index: Kia, Audi lead FADA’s overall Customer Service Index in mass and luxury segments

The Federation of Automobile Dealers Associations (FADA) announced the results of the 2024 customer experience index in collaboration with Frost & Sullivan, on Tuesday. The study revealed that Kia leads the overall customer experience in the survey in the mass market segment with a score of 45.84. Audi led the luxury segment with a score … Read more

How to Find a Loyal Fanbase For Long-Lasting Business Success

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How to Find a Loyal Fanbase For Long-Lasting Business Success

Opinions expressed by Entrepreneur contributors are their own. How do you build a community of loyal customers? It’s a question that likely haunts entrepreneurs and marketing managers. Here’s the truth: It’s easier than you think. I grew a sports trading card YouTube channel to over 11,500 subscribers right in my college dorm room. Each morning, … Read more

You’ll Never Grow Your Business Without Doing These 3 Things

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You’ll Never Grow Your Business Without Doing These 3 Things

Opinions expressed by Entrepreneur contributors are their own. The future of customer experience (CX) is all about growth. We recently asked our clients and wider contacts what they considered to be the most important factor in their CX programs and what they saw as the No. 1 challenge or thing that keeps them up at … Read more

Why ‘customer obsession’ is the new customer service

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Why ‘customer obsession’ is the new customer service

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday … Read more

How to Build Trust and Transparency With Your Customers While Taking Their Data

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How to Build Trust and Transparency With Your Customers While Taking Their Data

Opinions expressed by Entrepreneur contributors are their own. Innovation starts with identifying the outcomes customers want to achieve — which is why most companies rely on modern tools and technologies to acquire vast amounts of customer information for creating personalized customer experiences. You need your customers to share their details, including preferences, to ensure you … Read more

MG Motor-JSW: MG Motor India anticipates accelerated growth path with JSW Group’s investment, says CEO Emeritus Rajeev Chaba

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MG Motor-JSW: MG Motor India anticipates accelerated growth path with JSW Group’s investment, says CEO Emeritus Rajeev Chaba

MG Motor India is set to achieve accelerated growth with the support of JSW Group as an investor, according to CEO Emeritus Rajeev Chaba. The company has already established a strong foundation in technology, customer experience, gender diversity, and community service. Now, MG Motor India is looking forward to the next phase of growth, reported … Read more

Hyundai Launched Rapid EV Charging Stations Across India, Making Electric Travel Easier

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Hyundai Launched Rapid EV Charging Stations Across India, Making Electric Travel Easier

Last Updated: February 16, 2024, 17:28 IST Hyundai Launches Rapid EV Charging Stations Across India, Making Electric Travel Easier. (Photo: Hyundai) Hyundai’s commitment to electrification is further emphasized by the presence of these Ultra-Fast charging stations in public locations. Hyundai Motor India Ltd., known for its smart mobility solutions, has successfully expanded its Ultra-High Speed … Read more