Opinions expressed by Entrepreneur contributors are their own. Maintaining a high standard of customer service while expanding can be a daunting task for local businesses. Tony Gemignani, owner of Tony’s Pizza Napoletana in San Francisco, experienced his fair share of challenges when creating a restaurant he believed in despite the naysayers. “Tony’s is unique,” Gemignani … Read more
Opinions expressed by Entrepreneur contributors are their own. Finding the perfect hire for a senior executive position can take months of searching and interviewing — but that’s only half the battle. Without an effective onboarding strategy, you may end up repeating your search in 12-18 months. Whether you let them go for failing to hit … Read more
Opinions expressed by Entrepreneur contributors are their own. I want to talk to you about something important: the price of pho. A few years ago at the Vietnamese noodle joint around the corner from my office, a large bowl cost $12. Now it’s $17. How did my bill for the exact same meal jump almost … Read more
In 1996, Kim Malek, CEO and co-founder with her cousin Tyler Malek of craft ice cream company Salt & Straw, dreamed of opening an ice cream shop in Portland, Oregon. “When I moved here, I was struck by the experience of literally meeting people on the street who became some of my closest friends,” Kim … Read more
Opinions expressed by Entrepreneur contributors are their own. The demand for top talent is at an all-time high, and there is immense pressure to attract and retain the best talent to keep your businesses competitive and highly desirable with clients and customers. Top talent has plenty of options when it comes to selecting the right … Read more
Opinions expressed by Entrepreneur contributors are their own. It’s a common perception of company culture; images of trendy startups with perks like swag, free snacks and nap pods often come to mind — a scene reminiscent of Google’s early days. However, for us at Market Veep, the value of “give generously” wasn’t initially formally part … Read more
Opinions expressed by Entrepreneur contributors are their own. I used to try hard to be nice, but I’m over that now — and I want others to get over it, too. Because at work, “being nice” is a trap. This first came into focus early in my executive career before I became a chief people … Read more
Opinions expressed by Entrepreneur contributors are their own. The service industry today is experiencing significant changes driven by technology and evolving customer expectations. Businesses are prioritizing customer experience and adopting real-time, automated services to meet rising demands for seamless, omnichannel support. According to Zendesk, 63% of companies are now placing greater emphasis on improving the … Read more
Opinions expressed by Entrepreneur contributors are their own. As a diversity, equity, and inclusion (DEI) consultant, I can tell you systemic racism, sexism, and a laundry list of other institutional factors do impact the success of entrepreneurs of color. However, sometimes, the problems we face when reaching for success do not come from the outside … Read more
Opinions expressed by Entrepreneur contributors are their own. If an organization is built like a rainforest ecosystem, then it will have already built the internal resilience to withstand even unforeseen events, including a board of directors sacking the CEO and the rest of the C-suite. That is exactly what happened at one of my previous … Read more
