Opinions expressed by Entrepreneur contributors are their own. How do you build a community of loyal customers? It’s a question that likely haunts entrepreneurs and marketing managers. Here’s the truth: It’s easier than you think. I grew a sports trading card YouTube channel to over 11,500 subscribers right in my college dorm room. Each morning, … Read more
Opinions expressed by Entrepreneur contributors are their own. The future of customer experience (CX) is all about growth. We recently asked our clients and wider contacts what they considered to be the most important factor in their CX programs and what they saw as the No. 1 challenge or thing that keeps them up at … Read more
Opinions expressed by Entrepreneur contributors are their own. By next year, people around the world will send and receive 376 billion emails every day. Inboxes are jam-packed, so capturing your customers’ attention is only getting harder. Want to stand out and get more clicks? Stop obsessing about your subject lines. Instead, focus on email relevance … Read more
Opinions expressed by Entrepreneur contributors are their own. Businesses across various industries are exploring innovative ways to enhance user engagement and drive positive behaviors. Yet, keeping users hooked in an age of endless distractions can feel like an impossible task. One powerful tool gaining momentum is gamification — the application of game elements and mechanics … Read more
Opinions expressed by Entrepreneur contributors are their own. Nearly every day, I’ll field a request at my customer service consulting and training practice from a business that “wants to become the Ritz-Carlton of their own industry.” They’re looking to be transformed into: The Ritz-Carlton of law firms The Ritz-Carlton of retail banking The Ritz-Carlton of … Read more
