Spike in bad customer behaviour in Japan sees firms like 7-Eleven push back

Spike in bad customer behaviour in Japan sees firms like 7-Eleven push back

The Japanese are often said to be well regarded for their etiquette and social graces. But if this is especially true for those working in Japan’s service industry, the same cannot always be said of their customers. Shoppers are famously referred to as “gods” by the firms that serve them, but some are seemingly taking … Read more

Tesco shoppers baffled to spot warning sign by chocolates

Tesco shoppers baffled to spot warning sign by chocolates

Christmas chocolates have already made their appearance in supermarkets, much to the surprise of shoppers. A Tesco customer recently shared a photo on Reddit showing a sign at his local store limiting the purchase of chocolate tubs to a maximum of 10 per customer. The sign also indicated that the chocolates were priced at £6 … Read more

Like it or not — more of us are bagging our own groceries

Like it or not — more of us are bagging our own groceries

Lawrence Barker says he’s frustrated that cashiers at major grocery stores he shops at no longer voluntarily bag his goods. Barker finds bagging a hassle, as he feels pressured to quickly pack items into his reusable bags before the next customer’s goods slide down the conveyor belt.  So he opts for self-checkout, where he can bag at … Read more

Loblaw piloting ultra-discount No Name grocery stores in Ontario

Loblaw piloting ultra-discount No Name grocery stores in Ontario

Loblaw is piloting a new ultra-discount grocery store in Ontario that promises to deliver even lower prices by stripping away even more frills. The first three No Name stores will open in September in Windsor, St. Catharines and Brockville, capitalizing on Loblaw’s existing discount brand known for its simplified, bright-yellow packaging and marketing. “The No Name … Read more

Canadian seniors are wealthier than ever. Do seniors’ discounts still make sense?

Canadian seniors are wealthier than ever. Do seniors’ discounts still make sense?

Cost of Living9:09Is it time to retire the seniors’ discount? Whether she’s attending a chamber performance or playing in one, cellist and teacher Laura Backstrom says one thing is pretty consistent — the audience “looks like a sea of white hair,” she says. In contemplating why that is, Backstrom, 60, said she initially thought it was because seniors … Read more

With supply rising and prices dropping, is it time to buy a new car?

With supply rising and prices dropping, is it time to buy a new car?

For the first time in years, car shoppers are having an easier time finding a deal as the auto industry bounces back from supply chain woes — and experts say the outlook could get even better. Sticker prices at dealerships have started to come down and affordability is improving, said Daniel Ross, senior manager of … Read more

Hackers release corporate data stolen from London Drugs

Hackers release corporate data stolen from London Drugs

Retailer London Drugs says cybercriminals who stole files from its corporate head office last month have released some of the data after it refused to pay a ransom. The company says the files may contain employee information, calling it a “deeply distressing” situation. The statement from the company says it was “unwilling and unable” to … Read more

Loblaw agrees to sign grocery code of conduct — but only if competitors do

Loblaw agrees to sign grocery code of conduct — but only if competitors do

Loblaw Companies Ltd. said Thursday it’s ready to sign on to the grocery code of conduct, paving the way for an agreement that’s been years in the making. After six months of negotiations, Loblaw president and CEO Per Bank said the retailer is now ready to sign as long as other industry players do too. “The … Read more

Is the Loblaw boycott privileged? Here’s why some people aren’t shopping around

Is the Loblaw boycott privileged? Here’s why some people aren’t shopping around

Location. Costs. Time and convenience. There are many reasons that people aren’t participating in the Loblaw boycott, a movement fuelled by customers fed up with high prices at the grocery retailer. The boycott was started by a Reddit group with about 70,000 members called “Loblaws is out of control.” It calls for shoppers to avoid the retailer’s Loblaws stores, along with its offshoot … Read more