Service Business

3 Mistakes Hindering Your Professional Services Business’s Growth

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3 Mistakes Hindering Your Professional Services Business’s Growth

Opinions expressed by Entrepreneur contributors are their own. Professional services firms make up a majority of the small business universe in the U.S. Most never cross the seven-figure revenue mark or even see it on the radar. They tend to be dominated by a few loyal clients. Hard-driving founders work 24/7 to get projects done … Read more

How to Become the Ritz-Carlton of Your Industry in 7 (Difficult) Steps

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How to Become the Ritz-Carlton of Your Industry in 7 (Difficult) Steps

Opinions expressed by Entrepreneur contributors are their own. Nearly every day, I’ll field a request at my customer service consulting and training practice from a business that “wants to become the Ritz-Carlton of their own industry.” They’re looking to be transformed into: The Ritz-Carlton of law firms The Ritz-Carlton of retail banking The Ritz-Carlton of … Read more