Hidden cameras capture bank employees misleading customers, pushing products that help sales targets

Michelle Jeraline says she’s so stressed out by the pressure to sell customers products at TD Bank, it’s affected her health.  The TD employee says she’s usually not acting in the best interest of her clients — she’s trying to sell them products that will help her meet sales targets and keep her from being … Read more

‘Shocking’: Air Canada CEO blasted over accessibility services at House committee

Lawmakers took Air Canada’s CEO to task on Monday over “shocking” and “scandalous” failures to accommodate passengers living with disabilities. At a House of Commons committee hearing on services for Canadians with disabilities, chief executive Michael Rousseau faced a barrage of questions over reports of passenger mistreatment during the past year. Vice-chair Tracy Gray cited … Read more

$30M lawsuit over plane payments ‘premature at best,’ top Flair Airlines investor says

A key Flair Airlines investor says a $30-million lawsuit filed against it by plane-leasing firms over claims of missed payments is “premature at best.” Miami-based 777 Partners, which owns one-quarter of Flair, confirmed that three lessors of aircraft that were repossessed from the budget carrier last spring filed their claim in London in December over … Read more