Alibaba sellers are getting a sweeter deal this Singles’ Day as new policies bear fruit

Alibaba sellers are getting a sweeter deal this Singles’ Day as new policies bear fruit

When Alibaba Group Holding held its eleventh Singles’ Day shopping festival in 2019, it culminated in Shanghai that November with a performance by American pop sensation Taylor Swift to help get consumers in a cheerful mood. Five years later, China’s largest e-commerce company decided a party for the world’s largest online shopping festival was no … Read more

China takes down fake news about its military, closes social media accounts

China takes down fake news about its military, closes social media accounts

Chinese internet regulators are removing social media accounts that use fake information to hype the country’s military strength, including false reports of “cyberwarfare” in the South China Sea. A sample post from June on Douyin, China’s version of TikTok, read: “Breaking news: China and the US engaged in 12 hours of cyber warfare, causing Luzon … Read more

Alibaba sees double-digit sales growth for Singles’ Day in Hong Kong

Alibaba sees double-digit sales growth for Singles’ Day in Hong Kong

The Hangzhou-based e-commerce powerhouse on October 1 started a three-month promotion to waive delivery fees for certain Taobao orders that cost more than 99 yuan, covering categories such as fashion accessories, electronics, skincare and cosmetic products. Alibaba owns the South China Morning Post. Taobao, mainland China’s largest online shopping platform, has so far achieved double-digit, … Read more

Alibaba, JD.com, Pinduoduo launch campaigns for Singles’ Day shopping festival on same day

Alibaba, JD.com, Pinduoduo launch campaigns for Singles’ Day shopping festival on same day

Taobao and Tmall Group, Alibaba’s domestic e-commerce business unit, launched at 8pm on Monday the presale stage of its promotion for Singles’ Day – also known as 11.11 or Double 11, referring to the shopping extravaganza originally observed on November 11 – as the company anticipates a record-high volume of users taking part in this … Read more

Alibaba pushes back on excessive ‘refund without return’ requests to protect merchants

Alibaba pushes back on excessive ‘refund without return’ requests to protect merchants

Alibaba Group Holding’s main e-commerce unit has rejected an average of over 400,000 refund requests from consumers per day in the past two months, according to data from Taobao and Tmall Group (TTG), in a pivot to balance the interests of merchants and consumers. The practice of “refund without return” has gained popularity thanks to … Read more

Alibaba sets US$142 million promotion to waive delivery fees for Hong Kong’s Taobao users

Alibaba sets US2 million promotion to waive delivery fees for Hong Kong’s Taobao users

Alibaba Group Holding has earmarked 1 billion yuan (US$142 million) to waive delivery charges on Taobao users in Hong Kong for each order that costs more than 99 yuan during this fourth quarter. The three-month campaign covers categories such as fashion accessories, electronics, skincare and cosmetic products on Taobao, according to Alibaba, owner of the … Read more

Alibaba’s Singles’ Day preparation includes US$5.7 billion in aid to merchants

Alibaba’s Singles’ Day preparation includes US.7 billion in aid to merchants

Alibaba Group Holding has earmarked at least 40 billion yuan (US$5.7 billion) worth of resources to help merchants on Taobao and Tmall during the Singles’ Day shopping festival, as the e-commerce giant fights to protect its core business in an increasingly competitive market. The largest shopping platforms owned by Alibaba, which also owns the South … Read more

Test drive at 140mph: Alibaba’s Taobao puts Xiaomi car buyers behind virtual wheel

Test drive at 140mph: Alibaba’s Taobao puts Xiaomi car buyers behind virtual wheel

A new feature on Alibaba Group Holding’s Taobao app lets potential car buyers test drive Xiaomi’s SU7 electric sedan virtually through Apple’s Vision Pro headset, the latest example of Chinese tech companies employing cutting-edge technology to compete for customers. Launched earlier this week as part of an update to Taobao’s Vision Pro app, the new … Read more

ByteDance’s Douyin emerges as fast-rising rival to e-commerce giants Alibaba, JD and PDD

ByteDance’s Douyin emerges as fast-rising rival to e-commerce giants Alibaba, JD and PDD

ByteDance’s Douyin, the domestic sibling of TikTok, has emerged as a rising contender in the Chinese e-commerce market once dominated by Alibaba Group Holding and JD.com, despite slowing growth. The Beijing-based short-video platform, which has been aggressively expanding into the online shopping business, increased gross merchandise volume (GMV) by 46 per cent year on year … Read more

Chinese e-commerce site Taobao now has an English interface for users in Singapore

Chinese e-commerce site Taobao now has an English interface for users in Singapore

According to Taobao, the current English interface features a curated selection of trending products. Eventually, it will feature a much wider selection of categories similar to those offered in the Chinese interface. In a statement, Jean Zhao, country head of Taobao Singapore, said: “We are thrilled to unveil an English interface of our app to introduce Taobao … Read more