CUSTOMER COMPLAINTS
Some members left comments on Ritual’s latest Instagram post, expressing their disappointment at the closures and asking for refunds.
Some said they had already paid for their membership subscription two days ago or still have “credits” left unused.
“I have six months already paid up,” read one comment.
A member who only wanted to be known as Mrs Tan told CNA that she was “very sad” about the closures, which felt like the “end of an era”.
“I’ll never find another gym like Ritual,” she said.
Another customer who wanted to be known as Kyle described Ritual as a “great homegrown brand” but said the announcement did not come as a surprise.
“The abrupt closure of their first branch which served the central business district (and) the community building events that did not appear to cohere with the core brand … It did not come as a great surprise when I received the email announcement today,” said Kyle, who has trained at Ritual since 2015.
CNA has contacted Ritual for more information about potential refunds and how many employees would be affected by the closures.
In its email to customers, Ritual said that the appointed provisional liquidators are Cameron Lindsay Duncan and David Dong-Won Kim of KordaMentha, who will handle “all necessary proceedings” and write to members regarding the provisional liquidation process.
Members were also asked to contact the provisional liquidator’s office if they have queries.
“We are immensely grateful for the unwavering support you have shown us, and we cannot express enough gratitude for the community we’ve built together,” it added.
