I’m a hotel manager in London – here’s how I moved the property up the Tripadvisor ranking from 272nd to FIFTH
Unreliable lifts, noisy and failing air conditioning, insufficient seating for breakfast and queues at check-in. Those were the sort of complaints levelled by guests at Royal Lancaster London hotel when it was ranked 272nd on Tripadvisor in 2013. But then, in that year, Sally Beck took over as manager and everything changed. It’s now ranked fifth … Read more