refund only policy

Chinese e-commerce giant JD.com wins antitrust lawsuit against Alibaba, which was ordered by a Beijing court to pay US$141 million in damages

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The Beijing High People’s Court on Friday ruled that Alibaba, owner of the South China Morning Post, “abused its market dominance” and conducted the monopolistic tactic known as “ picking one from two”, which caused damage to JD.com’s business, according to a statement released on the same day by the Beijing-based online retailer. JD.com hailed … Read more

Chinese e-commerce firms JD.com and Alibaba’s Taobao roll out ‘refund only’ policy to shoppers, heating up rivalry with budget retailer Pinduoduo

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Cutthroat competition in China’s vast e-commerce sector is poised to escalate, as leading shopping platforms JD.com and Alibaba Group Holding’s Taobao offer a “refund only” policy so consumers can keep the goods they had bought but complained about – matching an option that budget online retailer Pinduoduo has had in place since 2021. JD.com on … Read more