This church puts the heating on an hour a month for its six worshippers – but since it got a smart meter its bills have gone from £15 to £1,172

This church puts the heating on an hour a month for its six worshippers – but since it got a smart meter its bills have gone from £15 to £1,172

Balancing precariously on the edge of a church organist’s stool, it is a challenge to read the electricity meter installed nine feet above in the alcove. Reverend Jane Held stares up, alongside retired electrical engineer Chris Ramsay, 75. Unfortunately, the church’s insurance will not cover either of them to climb to read this smart meter … Read more

AnyVan dropped two TVs during my house move – then rejected my compensation claim

AnyVan dropped two TVs during my house move – then rejected my compensation claim

By HARVEY DORSET Updated: 09:28 GMT, 4 January 2025 I have an issue with a removal company, AnyVan, that did a house move for me. We discovered after the move that our two television sets had been broken, though the company denied this. The removal team were upstairs when they dropped one of the TVs. … Read more

Five ways to bolster your budget without giving up on life’s luxuries, from RACHEL RICKARD STRAUS

Five ways to bolster your budget without giving up on life’s luxuries, from RACHEL RICKARD STRAUS

Most financial new year’s resolutions are not fun. They involve giving things up, require endless restraint – and are very hard to stick to as a result. But here’s the thing. Many of the resolutions that will make the biggest difference to your bank balance do not have to be a slog. In fact, you … Read more

Lipsticks, concerts and TV subscriptions: What Britons spent more on in 2024

Lipsticks, concerts and TV subscriptions: What Britons spent more on in 2024

Higher spending on shows, concerts and the cinema are expected to continue rising in 2025, as many consumers prioritise experiences over essentials like groceries.    The amount of money Britons spent on entertainment and memorable experiences rose nearly 6 per cent in the last year, data shows.  Amid political and economic turmoil, spending on live … Read more

Areas with the most heat pumps revealed… and the places where they haven’t caught on

Areas with the most heat pumps revealed… and the places where they haven’t caught on

 Some regions have taken to heat pumps more than others, new figures reveal By Sam Barker Updated: 06:00 GMT, 30 October 2024 The regions of the UK with the most – and least – heat pumps have been revealed.  The number of the devices installed by in the UK has been increasing in recent years, … Read more

Retailers under fire for excluding millions from lower loyalty prices

Retailers under fire for excluding millions from lower loyalty prices

Leading supermarkets and retailers are shutting out millions of shoppers from their loyalty schemes, according to Which?  This is what the retailers had to say:  Boots  At Boots we are committed to providing great prices and value for money for all customers through a wide range of deals, discounts and promotions. Anyone aged 13 or … Read more

Your electricity meter is past its best before date: Power firms claim old models go off like veg

Your electricity meter is past its best before date: Power firms claim old models go off like veg

Energy suppliers are using a scare tactic to ‘trick’ households into getting a smart meter, Money Mail can reveal. Homes across the country have been receiving letters warning them that their old meter has passed its ‘best-before’ date – and comparing it to rotting food. Octopus Energy has been bombarding customers who do not have … Read more

Vodafone will use AI to help customers who phone its call centre: How will it work?

Vodafone will use AI to help customers who phone its call centre: How will it work?

If there is one thing most Britons can agree on, it’s that customer service has gone downhill in recent years. While the pandemic was once the excuse for poor service, both the public and private sectors have continued to flounder in recent years. One area that has continued to receive a slap on the wrists … Read more

Thousands of new homes will pay £0 energy bills with Octopus Energy – here’s how it works

Thousands of new homes will pay £0 energy bills with Octopus Energy – here’s how it works

‘Zero Bills’ scheme does what it says on the tin – if homes stick to usage cap By Sam Barker Updated: 16:50 BST, 30 September 2024 Hundreds of homes are set to get free energy bills for five years under a scheme being rolled out by Octopus Energy and housebuilders. The ‘zero bills’ scheme sees … Read more

Online sellers face ‘ticking time bomb’ over new tax rules, charities warn

Online sellers face ‘ticking time bomb’ over new tax rules, charities warn

By Lucy Evans Updated: 10:59 BST, 18 September 2024 HMRC has been accused of failing to do enough to make online sellers aware that they may need to start filing a tax return Sellers offering goods via the likes of eBay, Vinted and Etsy face a ‘ticking time-bomb’ due to confusion over reporting rules that … Read more