Leadership Now

Leadership may be more difficult and yet more important than ever. In a world that is increasingly volatile, uncertain, complex, and ambiguous, leaders are integral to creating experiences where people can thrive and organizations can generate great results. Trust is key to this process. When people trust their leaders, they’re more likely to give their … Read more

But the term proliferates far outside the corporate world, appearing everywhere from high school lesson plans to therapists’ offices. For those of us who attended college, our professors may have taught us the best practices for pursuing a career in our desired fields. Like most jargon, the phrase is fairly innocuous on the surface—it’s a … Read more

Entitlement has always been a part of our workforce to some degree. We value and encourage individuality, so what may have been hidden before has simply become more visible. A gradual adjustment. Until COVID that is. Now employee entitlement is showcased as today’s main attraction. The pandemic presented us with a world of constraints and … Read more

My first job out of college was working at Barry Diller’s CitySearch (which became Ticketmaster-CitySearch before it was folded into AOL). We had weekly awards called Quantum Leaps. I remember the rush and thrill I’d get for receiving these simple notes. One was for having a great attitude and demonstrating teamwork during a big offsite … Read more

Our seven-year project taught us that a bedrock belief of friction fixers is that if we focus on what to make easier and faster and what to make harder and slower, life will be better for workers and the people they serve. And if we turn our attention to finding when and where friction troubles … Read more

I’m here to share a radical insight I discovered after taking my kids to the science center one day: Don’t make the Formula One race car simulator your last stop before driving home. We exited the complex and piled into the minivan. I pulled out of the parking lot then turned down the freeway on-ramp. A few … Read more

My father recently passed away at the age of 91. While his death was not a surprise as he had been ill and limited in his physical abilities for a long time, it wasn’t easy. Losing someone who had had such a deep impact on me and others was one of the biggest challenges of … Read more

In the pantheon of influential women in tech and business, Sheryl Sandberg stands as a towering figure, her legacy a complex tapestry woven with threads of groundbreaking success and marked by strands of controversy. As Sandberg steps away from her board role at Meta, formerly Facebook, it’s essential to reflect on the duality of her … Read more