Nearly half of the employees currently working at “buy now, pay later” startup Klarna could be replaced by AI in the next few years. Klarna CEO Sebastian Siemiatkowski told The Financial Times last week that the company aims to almost halve its workforce within the next few years, from 3,800 people to 2,000. Instead of … Read more
A Swedish financial services firm specialising in direct payments, pay-after-delivery options, and instalment plans is preparing to reduce its workforce by nearly 50 per cent as artificial intelligence automation becomes more prevalent. Klarna, a buy-now, pay-later company, has reduced its workforce by over 1,000 employees in the past year, partially attributed to the increased use … Read more
Artificial intelligence has been a major player in transforming the retail landscape. A 2023 report by McKinsey found that in the retail and consumer package goods sectors, the prospective economic impact amounts to $400 billion to $600 billion a year. Additional analysis and estimates from McKinsey put generative AI contributing to $310 billion in additional … Read more
Klarna claims its AI-powered chatbot can now handle the workload previously managed by 700 full-time customer service agents. The statement comes two years after the $7 billion (£5.5 billion) “buy now, pay later” startup used by big brands like Versace, Nike, and Wayfair, laid off the same number of employees. In December, Klarna CEO Sebastian … Read more
