ByteDance’s Douyin makes instant refunds mandatory, following PDD, Taobao and JD.com amid fierce e-commerce competition

Douyin, the Chinese version of TikTok that is betting big on e-commerce, has made its “express refund” policy mandatory, forcing merchants to immediately return money to consumers upon request to compete with similar offerings on Taobao and Pinduoduo. The platform operated by Beijing-based ByteDance, which added a shopping channel in 2019, allows users to get … Read more

Americans Put Priority on Owning a Business for Economic Stability – WWD

With the ongoing housing crisis (among other financial anxieties) causing Americans great economic stress, many say they believe it is more beneficial to focus on owning a business than owning a house. In Intuit QuickBooks’ recently released a report titled “Entrepreneurship in 2024 Report,” which examined SMB and entrepreneurial trends for 2024 with a survey … Read more

New refund policies from Alibaba’s Taobao and JD.com spark fears of customer abuse among merchants

New “refund only” policies introduced by Chinese e-commerce players including Alibaba Group Holding’s Taobao and JD.com have sparked concern among some sellers about potential abuse of the terms, according to merchants and analysts. Taobao and JD.com in late December introduced new policies that – in certain circumstances – allow shoppers to receive a refund for … Read more

TikTok eyes US$17.5 billion shopping business on Amazon’s turf

TikTok, the global hit short-video platform owned by ByteDance, aims to grow the size of its US e-commerce business tenfold to as much as US$17.5 billion this year, according to people familiar with the matter, posing a bigger threat to Amazon.com. The 2024 merchandise volume goal for the US version of TikTok Shop – which … Read more

Chinese e-commerce giant JD.com wins antitrust lawsuit against Alibaba, which was ordered by a Beijing court to pay US$141 million in damages

The Beijing High People’s Court on Friday ruled that Alibaba, owner of the South China Morning Post, “abused its market dominance” and conducted the monopolistic tactic known as “ picking one from two”, which caused damage to JD.com’s business, according to a statement released on the same day by the Beijing-based online retailer. JD.com hailed … Read more

Chinese e-commerce firms JD.com and Alibaba’s Taobao roll out ‘refund only’ policy to shoppers, heating up rivalry with budget retailer Pinduoduo

Cutthroat competition in China’s vast e-commerce sector is poised to escalate, as leading shopping platforms JD.com and Alibaba Group Holding’s Taobao offer a “refund only” policy so consumers can keep the goods they had bought but complained about – matching an option that budget online retailer Pinduoduo has had in place since 2021. JD.com on … Read more

E-commerce and Delivery Giants Go Electric for Greener and Cheaper Deliveries, Here’s Why

Last Updated: December 13, 2023, 15:30 IST Big Delivery Companies Go Electric for Greener and Cheaper Deliveries. (Photo: Revamp Moto) E-commerce giants in India shift gears to electric fleets, aiming for greener, cheaper, and more efficient urban deliveries with EV adoption plans. Delivery giants are making a smart move by using electric fleets, known as … Read more

Singaporean family ‘went into a state of shock’ after seeing S$150,000 in life savings drained by egg scam

On Nov 27, Mr Singh received not eggs but a call from a UOB customer service officer, asking about a hefty credit card transaction which Mr Singh “vehemently denied”.  He checked his bank accounts with both UOB and DBS and found, to his horror, that all of his funds had been depleted.  “When (I saw) … Read more

Alibaba promotes millennials to key e-commerce leadership roles as it repositions to fend off rivals

Alibaba Group Holding is pushing millennials, typically defined as those born in the early 1980s to mid-1990s, to take key roles in the country’s largest online market, as the Hangzhou-based e-commerce giant repositions itself to fend off fierce competition from rivals such as PDD Holdings. The company’s Taobao and Tmall Group has promoted six young … Read more

Alibaba’s Damo Academy kicks off operations at new unit, with goal to recruit and train over 100 postdoctoral researchers in next three years

Alibaba Group Holding’s Damo Academy has established a new research unit, which started recruiting the first batch of more than 100 postdoctoral candidates it aims to train, marking the Chinese e-commerce giant’s latest push to expand its global research programme in cutting-edge technologies. The new research unit will support these candidates’ postdoctoral work across various … Read more