Vacationers searching for answers after finding chewed mattress, missing toilet seats at resort

A relaxing vacation in Cuba was what Jeff Phelps thought he was signing up for when he booked a 20th wedding anniversary trip with Sunwing.  That’s not what they got when they arrived at the Grand Memories Varadero, listed as a 4.5-star facility, during the holidays.  The family opened the door to the room and “the first thing that … Read more