If there’s anything people can agree on these days, it’s that flying sucks. And between the delays and cancellations, extreme turbulence, and jets literally falling apart in the sky, it seems that some people have had about enough of flying experiences getting ostensibly worse instead of better. Which may partially explain the online roasting of WestJet’s new UltraBasic fare, where … Read more
WestJet announced that it has introduced an ultra low-cost fare — and if you like carry-ons, seat choice and earning points, there’s a catch. The UltraBasic fare will replace the airline’s basic fare option, and it comes with “some restrictions,” according to an email that was sent to WestJet members. Carry-on bags aren’t permitted unless a passenger is on … Read more
WestJet Encore pilots could go on strike as soon as April 17 after they approved a strike mandate Tuesday, increasing the prospect of headwinds after a bumpy year for the airline’s owner. Aviators at WestJet’s regional carrier voted 97 per cent in favour of strike authorization after contract talks around pay, schedules and career progression … Read more
WestJet chief executive officer Alexis von Hoensbroech apologized Thursday for incidents where the airline failed to accommodate people living with disabilities, saying he hopes to improve travel accessibility. “To our guests who didn’t have a good travel experience with us, we are sincerely sorry, and we are committed in doing better,” von Hoensbroech said during a House of Commons transport committee … Read more
Lawmakers took Air Canada’s CEO to task on Monday over “shocking” and “scandalous” failures to accommodate passengers living with disabilities. At a House of Commons committee hearing on services for Canadians with disabilities, chief executive Michael Rousseau faced a barrage of questions over reports of passenger mistreatment during the past year. Vice-chair Tracy Gray cited … Read more
