User authentication such as verifying accounts and secure payment options like escrow, are deemed critical safeguards on e-commerce platforms.
These safety features have proven to be effective in combatting scams and platforms that implement these, have seen a “significant reduction” in cases.
MHA strongly urges all e-commerce marketplaces to put in place these features, to protect their users from scams, it said.
The Singapore Police Force has also been working with the platforms to co-locate their staff with the police at the Anti-Scam Command (ASCom).
“As of Jan 30 and Mar 20, Carousell and Shopee have started to physically co-locate their staff at the ASCom,” said MHA.
Ms Sun, who is also Chairman of IMCS, on Wednesday thanked partners from the e-commerce industry for working together with IMCS on the TSR.
“In the fight against scams, partners are essential. The government cannot do this alone,” she said.
“I urge all e-commerce marketplaces to implement the critical safety features, specifically user verification against government-issued documentation and secure payment options, to protect their online users from e-commerce scams.”
