This £5.5B Start-Up Laid Off 700 Employees 2 Years Ago, Says AI Does All Of Their Work
Klarna claims its AI-powered chatbot can now handle the workload previously managed by 700 full-time customer service agents. The statement comes two years after the $7 billion (£5.5 billion) “buy now, pay later” startup used by big brands like Versace, Nike, and Wayfair, laid off the same number of employees. In December, Klarna CEO Sebastian … Read more
