Klarna AI chatbot

‘Our Chatbots Perform The Tasks Of 700 People’: Buy Now, Pay Later Company Klarna To Axe 2,000 Jobs As AI Takes On More Roles

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‘Our Chatbots Perform The Tasks Of 700 People’: Buy Now, Pay Later Company Klarna To Axe 2,000 Jobs As AI Takes On More Roles

A Swedish financial services firm specialising in direct payments, pay-after-delivery options, and instalment plans is preparing to reduce its workforce by nearly 50 per cent as artificial intelligence automation becomes more prevalent. Klarna, a buy-now, pay-later company, has reduced its workforce by over 1,000 employees in the past year, partially attributed to the increased use … Read more

This £5.5B Start-Up Laid Off 700 Employees 2 Years Ago, Says AI Does All Of Their Work

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‘Our Chatbots Perform The Tasks Of 700 People’: Buy Now, Pay Later Company Klarna To Axe 2,000 Jobs As AI Takes On More Roles

Klarna claims its AI-powered chatbot can now handle the workload previously managed by 700 full-time customer service agents. The statement comes two years after the $7 billion (£5.5 billion) “buy now, pay later” startup used by big brands like Versace, Nike, and Wayfair, laid off the same number of employees. In December, Klarna CEO Sebastian … Read more