customer satisfaction

Bengaluru: Namma Yatri Partners With Kapture CX To Transform Ride-Hailing Experience

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Bengaluru: Namma Yatri Partners With Kapture CX To Transform Ride-Hailing Experience

Last Updated:October 29, 2024, 14:25 IST Kapture CX has revolutionized how Namma Yatri handles customer interactions, providing real-time insights and higher resolution rates. With its rapid growth, the app is continuously strategizing to expand operations while efficiently managing customer queries. Namma Yatri, a groundbreaking mobility app based in Bengaluru, is changing the way people travel. … Read more

Tata Power DDL Boosts Power Reliability By 70%, Cuts Losses by 30% with TQM Practices

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Tata Power DDL Boosts Power Reliability By 70%, Cuts Losses by 30% with TQM Practices

Published By: Samreen Pall Last Updated: October 08, 2024, 13:13 IST Tata Power DDL adopted the TQM philosophy in 2018 to enhance quality and customer satisfaction. (Photo: Tata Power) Tata Power DDL serves a population of 7 million in North Delhi and operates as a subsidiary of Tata Power. Tata Power Delhi Distribution Ltd on … Read more

Why ‘customer obsession’ is the new customer service

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Why ‘customer obsession’ is the new customer service

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday … Read more

How to save on McDonald’s orders: Fan shares clever trick he uses every time

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How to save on McDonald’s orders: Fan shares clever trick he uses every time

Fast food lovers are well aware of the sheer joy of diving into a McDonald’s, especially when cravings hit hard for those signature McNuglets or a juicy burger – and now, one enthusiast has shared a hack to nab some serious discounts. Britain’s very own Coupon King, Jordon Cox, known for his deal-hunting prowess and … Read more

Tourists warned one car hire firm is ‘best avoided’ on summer holidays | Travel News | Travel

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Tourists warned one car hire firm is ‘best avoided’ on summer holidays | Travel News | Travel

Holidaymakers are being urged to avoid a car hire company ranked last in a customer satisfaction survey. Goldcar achieved a score of 52% in the annual report by consumer watchdog Which?. It was awarded just two stars out of five for value, car details versus reality, record of damage and customer service. One fifth (20%) … Read more