Regulator sided with passengers over airlines in 50% of recent complaint rulings, data shows
Half of all airline passenger disputes resolved by Canada’s transport regulator over a recent nine-month period have resulted in wins for passengers. According to CBC News analysis of newly available data, Canadian Transportation Agency (CTA) officers ordered airlines to compensate or refund passengers in 50 per cent of the 9,740 cases they resolved between Sept. 30, 2023, … Read more
