SINGAPORE: Singapore Airlines (SIA) apologised on Thursday (May 23) to an injured SQ321 passenger after he complained that the national carrier had not been forthcoming with information after the severe turbulence incident.
He had claimed that he did not receive information on whether he would be able to make an insurance claim, and that his wife, who is in intensive care, needed a medical evacuation.
Australian citizen Keith Davis and his wife had been on flight SQ321 from London when it encountered sudden and extreme turbulence while flying over Myanmar on Tuesday, forcing it to make an emergency landing in Bangkok, Thailand.
One passenger died from a heart attack during the incident while many others were injured, with some in intensive care.
Speaking to media at Bangkok’s Samitivej Srinakarin Hospital from a wheelchair and with his head bandaged, Mr Davis said: “No information from Singapore at all, not a single word.”
“I need to know, am I going through my insurance? I got no idea. I’m totally in limbo. My wife’s in ICU (intensive care unit), she’s in ICU, she needs a medevac (medical evacuation).”
Responding to queries from CNA, SIA on Thursday said it “apologises to Mr Keith Davis and his wife, and is providing them with the necessary support and assistance they need during this difficult time”.
The airline said that a customer care representative, who is a staff volunteer trained for such situations, has been in touch with the couple to provide updates and assistance.
SIA added it has made arrangements for Mr Davis’ family members and loved ones to travel to Bangkok.
