iPhone owners must check handset code NOW as users report camera issue – Apple is offering a free repair and refunds

iPhone owners must check handset code NOW as users report camera issue – Apple is offering a free repair and refunds

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APPLE is offering a free repair for some iPhones after users reported a problem with their camera.

The tech giant says the issue only affects a “very small percentage” of handsets made from April 2023 and April 2024.

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The issue only affects some iPhone 14 Plus devicesCredit: Alamy
Problem hits when trying to take a photo

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Problem hits when trying to take a photoCredit: Getty
If you've already paid for a repair you might be entitled to a refund

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If you’ve already paid for a repair you might be entitled to a refundCredit: Getty

And for some it might be a refund for previous repair costs too.

Impacted devices fail to show a preview when you try to take a photo with the main rear cameras.

Unlike most bugs that can usually be fixed with a software update, this particular problem requires a physical repair to be carried out.

As such, owners will have to take their iPhone to an Apple Store or an Authorised Service Provider.

Alternatively, you can arrange for a free collection from your house.

The issue is restricted to some iPhone 14 Plus devices manufactured between April 10, 2023 and April 28, 2024.

Apple launched the iPhone 14 Plus back in September 2022, alongside the main iPhone 14, the iPhone 14 Pro and the iPhone 14 Pro Max.

The company has set up a special website page to check whether your model is affected.

You’ll need to insert your iPhone’s serial number to find out.

To find the serial number, go to Settings > General > About.

Hidden Apple menu lets you block notifications and enter ‘sleep mode’

You should see the serial number listed near the top.

Enter it on this Apple page to check.

The firm ha told iPhone 14 Plus users that they should get in contact if they have previously paid for a camera repair that they believe was affected by this issue, as you could be entitled to a refund.

“If your iPhone 14 Plus has any damage which impairs the ability to complete the repair, such as a cracked back glass, that issue will need to be resolved prior to the service,” Apple warned.

“In some cases, there may be a cost associated with the additional repair.”

iPhone 14 Plus (right) was launched in 2022

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iPhone 14 Plus (right) was launched in 2022Credit: Apple

Check yours now

By Jamie Harris, Assistant Technology and Science Editor at The Sun

It’s not very often that a physical repair is required for a smartphone issue beyond those everyday knocks and drops.

The good thing is Apple is offering a free repair for those affected.

It’s an annoying problem that results in you not being able to see what you’re about to take a photo of on screen, so well worth claiming that repair if eligible.

Remember, it’s only a small percentage of iPhone 14 Plus models impacted – Apple won’t be doing any other repairs for free.

Read original article here

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