Eskom calls prepaid electricity customers to verify their meters for a critical recoding update before the 24 November deadline. The utility emphasises that the update, required by the Standard Transfer Specification Association (STSA), is essential for meters to accept future electricity tokens. Eskom’s prepaid meters require an upgrade from Key Revision Number (KRN) 1 to KRN2 to continue operating smoothly.
Simple steps to check your prepaid meter’s status
To check if your meter has already been upgraded, customers should enter the code “1844 6744 0738 4377 2416” on the keypad. Eskom explains, “The screen will display either the number ‘1’ or ‘2,’ and in some cases, letters may appear with the KRN number.” A display of “1” means the meter still operates on KRN1 and needs to be updated, while a “2” confirms the meter has been upgraded to KRN2.
A customer whose meter reads “1” should follow the steps provided on Eskom’s social media or the Eskom website to complete the update. Eskom is confident that most customers can handle the process independently, as 97% of meters have already been pre-coded to simplify the transition.
Why the Recoding Matters
The KRN2 update affects approximately 6.9 million prepaid meters across Eskom-supplied regions. If meters are not recoded by the deadline, they will no longer accept electricity tokens, resulting in service interruptions.
Eskom stated, “Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable.”
The process involves customers purchasing credit tokens from authorised vendors. After the purchase, two sets of 20-digit codes are provided, which need to be entered on the meter to complete the update.
No Deadline Extension: Act Now to Avoid Disruption
Eskom stresses that the November 24 deadline for the Token Identifier (TID) update will not be extended, as recently clarified following a report from City Power. Eskom has launched an awareness campaign to reach more customers through radio, social media, and local events.
The entity appreciates the efforts of customers who have already updated their meters and assures that support is available for those who need assistance.
Will you check your meter status before the deadline to avoid disruptions?
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