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In his LinkedIn post, Tata group Chairman N Chandrasekaran reassured customers that Vistara’s best practices and commitment to quality will enhance the national carrier’s standards.
Vistara, a full-service carrier, has been merged into Air India by the Tata group in an effort to bring its entire airline business under one brand — Air India.
Days after the merger of Vistara into Air India, Tata Sons Chairman N Chandrasekaran said he is fully aware that expectations for the new Air India are sky high, and that the unified airline will deliver nothing less.
“We are fully aware that expectations for the new Air India are sky high. We expect nothing less, and we expect to deliver nothing less,” N Chandrasekaran, chairman of Tata Sons, which owns Air India, said in a LinkedIn post on Thursday, days after Vistara’s merger into Air India on November 12.
Vistara, a full-service carrier, has been merged into AI by the Tata group in an effort to bring its entire airline business under one brand — Air India.
For many travellers, Vistara represented a benchmark of in-flight service and comfort in the Indian skies. Its merger into Air India signals a new chapter for both airlines, but Tata promises that the “Vistara experience” will remain a core part of the revamped Air India.
In his post, Chandrasekaran reassured customers that Vistara’s best practices and commitment to quality will enhance the national carrier’s standards. This includes integrating Vistara’s experienced cabin crew and service excellence into Air India’s operations, allowing the airline to retain the charm that endeared Vistara to frequent fliers.
The merger marks the culmination of Tata’s broader strategy to unite four airlines — Air India, Vistara, AirAsia India, and Air India Express — into a single entity. Chandrasekaran noted that in the two years since Tata took over Air India, the airline’s fleet has grown over 2.5 times and now flies nearly 200,000 passengers daily to 100 global destinations. While the challenges of merging distinct cultures and systems persist, Tata’s investments in people, training, technology, and a modern fleet underscore its commitment to making Air India a top-tier airline.
“it is important to acknowledge that a merger is undoubtedly a time of change—distinct cultures are put together to create something new and lasting. Such mergers take time to play out. We have moved quickly, completing the process in 2 years, while keeping our eye on the ultimate goal: to realise AI’s potential and turn it into a world-class global airline,” he wrote.
As Tata transforms Air India, passengers can look forward to a new fleet, with advanced aircraft like the Airbus A350 now serving routes to London and New York. Acknowledging high expectations, Chandrasekaran promised that the Tata Group is committed to delivering a reimagined Air India that embraces world-class standards while staying true to its roots as India’s national carrier.
